List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Identify work requirements | 1.1 | Job requirements are identified from customer's initial instructions or enquiries and work instructions |
| | 1.2 | Potential site problems or site-specific requirements are identified |
| | 1.3 | Work sequence is planned, including quality checkpoints |
2 | Prepare for work | 2.1 | A range of materials and products are selected to match customer requirements, suitability for the purpose and work instructions |
| | 2.2 | Sample materials, products and visual aids are collected |
| | 2.3 | An appointment is arranged with the customer and an appropriate time plan is agreed |
3 | Confirm customer requirements | 3.1 | Questioning and active listening techniques are used to clarify customer needs |
| | 3.2 | Customer requirements are identified professionally, courteously, with tact and without presumptions |
| | 3.3 | Customer requirements are fed back accurately using language that can be understood by the customer and enterprise staff |
| | 3.4 | Customer requirements are documented in accordance with relevant industry, legal and/or enterprise standards and procedures |
4 | Provide advice on interior decoration options | 4.1 | Viable options for colour, fabric and design that are relevant to the customer's requirements are generated |
| | 4.2 | Relevant suppliers are contacted to research alternative options, if required |
| | 4.3 | Options for colour, fabric and design are explained to and discussed with the customer to facilitate customer understanding |
| | 4.4 | Fabric or product samples and/or visual aids are made available to the customer, where appropriate, to facilitate customer understanding |
| | 4.5 | Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making |
5 | Confirm selection with customer | 5.1 | Customer preferred option, including agreed delivery timeframe, is determined |
| | 5.2 | Customer commitment to agreed option is gained in accordance with workplace requirements |
| | 5.3 | Documentation is completed following workplace procedures, including any required specification sheets for products selected |
| | 5.4 | Assistance with any paperwork requiring completion by customer is provided, where appropriate |
6 | Finalise process | 6.1 | Sample products are returned to storage, as required |
| | 6.2 | Contact is maintained with customer throughout manufacture and installation process, if required |
Interpret work order and locate and apply relevant information
Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment
Follow work instructions, operating procedures and inspection processes to:
minimise the risk of injury to self or others
prevent damage to goods, equipment and products
maintain required production output and product quality
Identify products and materials used in interior decoration and any special handling requirements for those materials
Advise customers on at least three (3) occasions involving both fabric and colour selections
Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures
Avoid backtracking, work flow interruptions or wastage
Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity
Interpretation of plans and worksheets
Colour coordination and matching
Fabric types and applications
Current trends in soft furnishing styles
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to sample fabrics and products, visual aids and customer specifications.